2018-2020 Undergraduate and Graduate Bulletin (with addenda) 
    
    Mar 29, 2024  
2018-2020 Undergraduate and Graduate Bulletin (with addenda) [ARCHIVED CATALOG]

MG-UY 3734 Service Design Innovation

4 Credits


Products are used not in isolation but as part of a wider mesh of artifacts and interactions, both digital and non-digital. The discipline of service design takes this holistic view of a process or product, considering not just the use of an artifact but the wider service it is situated within across several ‘touch points’. With a growing service-based economy, in many cases the product is the service, which challenges conventional views of what the designer creates. Services are complex to understand and design, and require a participatory approach with deep engagement with stakeholders.

This Service Design Innovation course is for students with various backgrounds and diverse interests for their future careers: technologists who want to understand how the technology can support service innovation; designers who want to broaden their skills; product and project managers who want to understand the relationship between products, services, and design; policy makers who want to understand how to develop human-centered policies that create real impact; managers and entrepreneurs who want to understand how to create new innovative and sustainable system offerings.

Prerequisite(s): MG-UY 2704 
Weekly Lecture Hours: 4