MG-GY 8233 Quality Management/Six-Sigma

3 Credits

Quality Management is a comprehensive approach for leading and operating an organization, aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all stakeholders. The bottom line of QM is results: increased productivity, efficiency, customer satisfaction/delight, and world-class performance. This course will present the various QM frameworks, concepts, and quality improvement tools, including, TQM, Six Sigma, Lean and Lean Six Sigma, etc. that are necessary for implementing the quality culture that characterizes world-class organizations of the 21st century. We will, explore the key actions necessary for transforming manufacturing and service firms into world-class organizations that deliver ever-improving value to their customers, clients, and constituents.

Prerequisite(s): Graduate Standing